Refund Policy
Effective Date: October 20, 2025 | Last Updated: November 3, 2025
This guarantee applies to all subscription plans (Starter, Professional, and Business).
How to Request Your Refund
Email billing@redirectboss.com with:
- Your account email address
- Subject line: "Refund Request"
We'll process your refund within 5-7 business days to your original payment method. It may take an additional 5-10 days for your bank to post the refund.
After the 14-Day Period
After your initial 14-day guarantee period:
- You may cancel your subscription anytime from your account dashboard
- Cancellation takes effect at the end of your current billing period
- No prorated refunds for mid-cycle cancellations
- Your service remains active until the end of your paid period
Billing Errors
If you believe you were charged incorrectly, contact us immediately at billing@redirectboss.com.
We investigate all billing error claims within 2 business days. Confirmed errors are refunded within 5-7 business days.
Examples of billing errors:
- Duplicate charges
- Incorrect plan pricing
- Failed cancellation processing
Professional Services
Optional professional services (white glove setup assistance, custom implementation support) are sold separately from subscriptions and are not eligible for refunds once work has begun.
These services are:
- Sold outside of your subscription
- Billed separately as one-time payments
- Not required to use RedirectBoss
Enterprise Plans
Enterprise plans with custom pricing are handled via direct sales and separate Master Service Agreements, which include their own refund terms.
Service Credits for Downtime
We provide service credits when our service uptime falls below guaranteed levels:
Business Plans (99.95% SLA):
- Service credits: 10% of monthly subscription fee per hour of unplanned downtime
- Maximum credit: 100% of one month's subscription fee
- Calculated monthly, applied as account credit
Starter & Professional Plans (99.9% target):
- Best effort uptime commitment
- Significant outages reviewed case-by-case
Enterprise Plans:
- Custom SLA defined in your Master Service Agreement
Exclusions from Service Credits
Service credits do not apply to outages caused by:
- Scheduled maintenance (announced 24+ hours in advance)
- Your DNS provider or domain registrar issues
- Third-party service failures beyond our control
- Misconfigurations in your redirect setup
Questions or Concerns
Refunds & Billing: billing@redirectboss.com
Technical Support: support@redirectboss.com
General Questions: hello@redirectboss.com
Address: Rust Belt Tools LLC, 5830 East 2nd St, PMB 90104, Casper, WY 82609
Changes to This Policy
We may update this Refund Policy occasionally. Material changes will be communicated via email at least 30 days before taking effect.
By using RedirectBoss, you agree to this Refund Policy.
By using RedirectBoss, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.